IWIF Forms New Strategic Business Team
 (TOWSON,
MD) IWIF Workers’ Compensation Insurance recently formed a new Strategic Business Team to support its public entity and direct business, which includes approximately 7,400 accounts.
The strategic business team is dedicated to providing stellar customer service to policyholders who are classified as municipalities, counties, volunteer fire departments, housing authorities, various affiliated boards and associations, as well as direct accounts. The 22-member business team contains IWIF professionals who possess extensive knowledge and experience in underwriting, loss control, claims, premium audit, and marketing. Policyholders will have a dedicated team of insurance professionals comprised of these functions.
Heading up the Strategic Business Team is Director Katherine Emanuel, CPCU, CIC, who reports directly to Executive Vice President of Claims Tim Michels, Esq. Prior to accepting this new leadership position, Emanuel was a Territorial Marketing Director with IWIF for six years. Her previous insurance experience includes positions with USF&G, Travelers, and PSA Insurance.
“Members of this new business team were carefully selected based on their strong existing relationships with agents and policyholders, as well as their industry expertise and exceptional professionalism,” explains Emanuel.
In line with IWIF’s overall business goals, the team will work with agents and policyholders to maintain or improve workplace safety standards, reduce frequency and severity of losses, reduce hidden costs of workplace injuries, and maintain equitable premiums.
Emanuel says, “Our ultimate goal is to provide knowledge, hands-on solutions, and the highest quality service for this diverse and strategic group of policyholders.”
Established in 1914, IWIF is the leading provider of workers’ compensation insurance in Maryland.
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